The Ultimate Shuttle Story 
Ultimate Shuttle services the shared ride door-to-door ground transportation concept within the greater Boston area with over 30 Ultimate Shuttles on the road.
 
From the beginning, Ultimate Shuttle was established with a tradition of exceptional guest service. The strategy was simple: to be the premier shared ride transportation company, by taking care of the guest better than anyone else. 

Service Standards 

• We recognize that our first responsibility is to our guests, who are the sole support of each and every one of us. 
• We are friendly and courteous no matter what. 
• We help our passengers in every way possible. 
• We will be on time, every time. 
• We take pride in the condition of our equipment and in our personal appearance. 
• We will respond with urgency to any problem that jeopardizes these standards. 

Safety

• All drivers are CORI background checked and meet state & federal standards of transporting children.
• Ultimate Shuttle has a random drug testing program for all employees.
• All vehicles meet or exceed the DTE standards which are the governing body for all transportation vehicles in Massachusetts.
• All vehicles are maintained to Ford’s recommended maintenance schedule.
• All uniformed drivers will have a company picture i.d.
• All cars are equipped with two way radios to keep in contact with the office

Inclusions:      

• Shared transfer to/from your specific location and the airport
• Taxes and Tolls

Exclusions:     

• Gratuities
• Excess luggage charges (where applicable)

Airport Arrival Info:
Please call when you arrive at Logan airport
1-888-439-4391
Vans will meet you out of baggage claim at the shared van waiting area
Please be sure to board a van clearly marked Ultimate Shuttle 

If you should need to contact us, please do so using the information below. Our phones are always on and we respond quickly

Important Notes About Ultimate Shuttle Reservations

Leaving the Airport

We encourage you to make advanced reservations from the airport as this will help us better serve you and expedite your travel. Due to airport security, traffic conditions and other travel variables your reservation does not mean there will be a van waiting for you at the curb.
When you have your luggage, please inform our staff that you are ready to go. Then you will be routed with other travelers going in your direction, and the next available van going to your area will be sent to pick you up.
The amount of time it takes to pick you up at the airport varies depending on traffic inside the airport, and how many people also going to your area are being picked up.
The uniqueness of SuperShuttle is that you get routed with others going to your part of the city, which means that everyone can have a more convenient trip, and benefit from our affordable prices.

Going to the Airport

The van will normally arrive within 15 minutes of your scheduled pickup time. If your pickup time is 10:00 am, the van will typically arrive between 10:00 am and 10:15 am. Please make sure that you are completely ready to go at your scheduled pickup time so that you will not keep other passengers waiting!

Luggage

Our luggage policy closely follows that of airlines. If you have more than 2 checked bags and one carry-on, if your luggage exceeds 50 pounds, or if you will be carrying large objects such as surfboards or golf clubs, extra fees may be applicable. Please call (877) 716-2520 for special instructions for your city.

Car Seats and Pets

In many cities, children under 4 are not permitted aboard the van without a car seat. Also, different cities have different policies regarding pets. Please call (877) 716-2520 for special instructions for your city regarding car seats or transporting your pet on a SuperShuttle van.